A Victim’s Criminal Justice Journey: The Value of Visual Mapping
Over the past few years, I’ve delivered presentations to legal groups and member organizations focussed on “Journey Mapping”.[1] Journey Mapping is the visual representation of an individual’s journey through a process that happens over time. It is a collection of touchpoints from the beginning to the end looking at the individual’s experience, the stages in a process, the actors and emotions. It sounds like a simple concept, right? But, what is most complex is trying to explain the value of Journey Mapping in the law, because there is exceptional value, and you only have to see it to see . . . [more]


