RECLAIM Part III: Equity and Clarity Are the Foundation of a High-Performing Law Firm
In my last two articles, I introduced the RECLAIM model as a cultural operating system for law firms, and then explored the first element of the model: Respect.
This month, I turn to the next two elements: Equity and Clarity.
To begin, let me introduce you to Sam.
Sam runs a busy practice. She has a legal assistant whose performance has been inconsistent for years. There are regular typos, misspelled client names, and a lack of attention to detail that means Sam must review everything herself. The opportunities for Sam to delegate are limited, even for simple tasks.
The . . . [more]


